Refund policy

At MSASTORE.PK, we stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help.

7-Day Money Back Guarantee

You can return your order within 7 days of receiving it — no questions asked.

To be eligible for a return, your item must be:

Unused and in the same condition you received it
In the original packaging
Accompanied by your order confirmation or receipt

How to Return

Step 1 — Contact us on WhatsApp: 0320-7550001 Share your order number and reason for return.

Step 2 — Get return instructions: We will respond within 24 hours with the return address and next steps.

Step 3 — Ship the product back: Send the item via courier to our address. Return shipping costs are the responsibility of the customer.

Step 4 — Receive your refund or exchange: Once we receive and inspect the item, your refund or exchange will be processed within 2 to 3 working days.

Refund Methods

Cash on Delivery (COD) orders: Refund will be issued via Easypaisa, JazzCash, or bank transfer
Online paid orders: Refund will be returned to the original payment method
Exchange option: You may choose to exchange for another product of equal value instead of a refund